AVL Privacy Policy

Amberside Valuations Limited (“we”, “us”, or “our”) is committed to protecting personal data. This policy, together with our terms of business, sets out how and why we collect and use personal information.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Amberside Valuations Limited of 9 Amberside House, Wood Lane, Hemel Hempstead, HP2 4TP. For any questions, queries or other Data Protection matters, our data controller can be contacted by email at enquiries@amberside-valuations.com

 

What do we mean by “Personal Information”?

Personal information means information which identifies you, like your name or email address. Any information that falls outside of this is “non-personal information.”

If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining is non-personal information.

We do not share your personal data with organisations outside of the Amberside Group and we do not sell or rent your personal data for any purpose.

Information being collected

When you use our website, we may collect and process the following data about you:

  • Information we collect about you: With regard to each of your visits to our sites we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); pages you viewed or searched for; services/products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  • Information you give us: You may give us information including your name, email address and telephone number by filling in the contact form on our website. This information is emailed to our team along with your query so that we can fulfil your request.

 

Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use analytics and performance cookies to help understand how you use our website. We use Google Analytics for some of our website analytics. The information will be used to help us to improve our system for our users. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Uses made of the information

We use the information held about you in the following ways:

  • Information you give to us via the contact form: We will use this information:

    • to provide you with the information that you request from us;

    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

    • to notify you about changes to our services.

  • Information we collect about you: We will use this information:

    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    • to improve our sites to ensure that content is presented in the most effective manner for you and for your computer;

    • as part of our efforts to keep our sites safe and secure.

  • Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Disclosure of your information

We may share your personal information with any member of our group, which includes any subsidiary company, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Analytics and search engine providers that assist us in the improvement and optimisation of our sites.

 

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Amberside Valuations Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms of business and other agreements; or to protect the rights, property, or safety of Amberside Valuations Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. All information you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Data retention

 

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

 

We intend to destroy data collected from the website that are more than seven years old, except where we think it may be of continuing significance.

 

Rights of Access, Correction, Erasure, And Restriction

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

Under certain circumstances, by law you have the right to:

  • Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.

  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

 

If you want to exercise any of the above rights, please email our data protection point of contact enquiries@amberside-valuations.com

 

You also have the right to complain about our handling of your personal data to the Information Commissioner’s Office who can be contacted at casework@ico.org.uk

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Amberside Valuations Ltd